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I was told by Customer Service on another call that I could file without the 7815F form so frustrated and out of $49.00, I asked Customer Service to add the option I needed to file my tax return and I would file without the 8915F form.
#Turbotax for mac user 2016 how to
We were told by Tier Two for Customer Service (who was very rude and didn’t know how to use the program) that the $49.00 would not be refunded and the service it paid for could not be used.
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#Turbotax for mac user 2016 full
We were on hold for an unacceptable period of time waiting for Tier Two and the Resolution Desk to respond to our request for assistance for a full refund. The Rep said the system would not allow her to refund the $49.00 I paid for the Maximum upgrade.
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As advised, my refund was given except for the $49.00 I paid for the Max Benefit. She read, researched and had me reenter the area pertaining to my 8915F form. I spoke to a Rep who was excellent, she was professional, calm and apologized multiple times while walking me through the program searching for the glitch over and over. I paid as advised and when I went to file my tax returns, I realize the 8915 F form still was not attached to my 1040SR so… I contacted customer service again yesterday. I spoke to Customer Service again and I was advised to pay for the upgrade, file my taxes and that TurboTax would refund the difference for the less expensive option that I needed. I was prompted to choose an up-grade to an expensive product I didn’t need or want and when I attempted to correct my original choice (made in error), I was told by Customer Service I would need to cancel my tax return (yes, the one I spent hours working on), choose another option and start over again. Is it safe to use TurboTax Online? Yes, TurboTax uses fraud prevention and other security measures to keep your personal information safe. The software is also helpful for people who don't want to file their own taxes but would prefer a cheaper option than hiring a certified public accountant. Is it worth it to use TurboTax? TurboTax's services are worth considering if you're a small business owner or a contract worker, as they tend to have the most complex type of taxes. The software itself isn’t necessary to get the best refunds possible on your tax returns, as taxpayers are entitled to their refund amounts, but the company's software helps ensure you don't miss potential deductions. Does TurboTax get you the best refund? TurboTax promises to get customers the best refund possible in the shortest amount of time. If your taxes are more complicated, you need to purchase one of TurboTax's other plans. Is TurboTax Online free? TurboTax Online is free for simple tax returns like W-2 income, earned income tax credit and child tax credit.